Tech Support Remotely Via The Helpline
Not every tech issue requires onsite tech support or assistance, and sometimes you might not be located within one of our service areas. Thanks to the Geek Helpline, no matter where you are in New Zealand we can help with your computer issues. Thanks to remote access, many of our services like Email Support, Software Troubleshooting or Internet & Wi-Fi Solutions can be done over the phone.
The Geek Helpline is staffed by local computer technicians equipped with the skills to help resolve your computer issues. The expert team assist businesses with their IT issues, acting as a helpdesk or tech support provider. The next time you need computer help or assistance with technology, but don’t want to have an onsite visit, then consider using the Geek Helpline. Alternatively, if you think you might like to have access to the Geek Helpline throughout the year, whenever you have a computer problem or tech issue, then Geek Plus is the solution for you.
Email Support
From creating a new email, to resolving inbox issues the Geek Helpline can assist. Logged into your email account but missing weeks of emails? Are accounts not syncing across different devices? Trouble loading email accounts, or perhaps an issue with email server settings? The Geek Helpline can assist with getting your emails sorted. They can even assist with streamlining your email experience by switching to a different provider or reconfiguring settings.
Printer Setup & Support
Want to print a document but your printer’s not connected? Need to get a new printer connected to the Wi-Fi network? The Geek Helpline can assist. From troubleshooting printer problems to suggesting solutions. The Geek Helpline, are able to help with a range of printer issues and can even help with identifying if the issue is linked to the Wi-Fi network and not your printer.
Internet & Wi-Fi Issues
Not all Wi-Fi issues require an onsite visit from a mobile technician. In some instances, these can be resolved remotely by our Geek Helpline. They can assist with troubleshooting, helping you find the root cause of the issue and advising on quick fixes over the phone.
Issues with OneDrive or Office 365
Are you or your business having trouble with your OneDrive or Microsoft 365 account? If it’s login issues, syncing problems or if you simply need some help getting set up the Geek Helpline can assist. Our expert helpline technicians assist business and domestic users with issues daily. Responding to over 1,000 helpline tickets per month.
Overall, as part of our Geek Helpline service, we can help with:
- Checking your PC’s health.
- Email Issues.
- Resolving Printer Issues.
- Checking Internet & Wi-Fi Connectivity.
- OneDrive & Microsoft Office 365 Issues.
- General tech support
